Prevent CRP Service-CRP Awareness Training for Security Guards & Frontline Employees™

Preamble:

My approach to researching and developing the content for Consumer Racial Profiling Awareness for security guards and frontline employees is informed by my professional experience of over 5 years as a security guard for a large multi-national security firm (formerly Burns International Security), as well as building security for Carleton University Student’s Association, and night club security guard for Atomic Night Club (Ottawa). I also have over 22 years experience working in the retail and hospitality sectors in different jobs, from gas station attendant,7-Elven store clerk, K-Mart customer associate and cashier, to banquet service at the Delta Ottawa Hotel.

Drawing on my extensive professional experience, I have designed training modules for security guards and frontline employees that focus on their compliance with applicable statutory provisions, and their legal and consumer engagement responsibilities. The modules are delivered in a format that integrates different learning styles and diverse ways adult learners process information. These modules will provide participants with job-related knowledge and on-the-job competencies to improve how they identify, respond to, and prevent consumer racial profiling practices.

Intended Audience: Consumer service providers, retail businesses owners, frontline staff, security guards, investigators, loss prevention employees, legal practitioners whose clients provide consumer services, and human resources managers.

Facts about job-related requirements for Security Guards:security-869216__180

  • Did you know that there are over 34, 985 security guards in Ontario(1)?
  • In Ontario, security guards are governed by the Private Security and Investigative Services Act  (PSIS Act) (2005). The PSIS Act requires security guards to complete basic training, pass a written licence test, and comply with the Code of Conduct.(2)
  • In addition, security guards job duties also include enforcing the Trespass to Property Act, and other relevant statutes and regulations pertaining to securing private property and protecting diverse groups of people.(3)
  • Did you know that most points of first contact for a diverse consumer/client/customer in a retail store or consumer service organization is a frontline employee, uniformed security guard, or a plain clothed loss prevention employee?

Why should You care?

Well, these facts are relevant because under loss prevention protocols, security guards are often the first or second point of contact for consumers suspected of wrong doing in retail or consumer services setting.(4) Therefore, some of these employees may consciously or unconsciously engage in consumer racial profiling practices.  The consequences of this complex and discriminatory practice has led to several painful incidents for diverse consumers.

At Prevent CRP, we believe that as consumers, business owners, consumer service providers, legal practitioners, decision makers, and community members, each of us is accountable to care for, and change the ways this practice is identified, addressed and prevented.

To address potential gaps in knowledge on this issue for security guards, frontline employees, and others engaged consumer services, Prevent CRP has designed interactive academic and practical knowledge training modules. The modules are delivered in a manner that takes into account confidentiality and different experiences.

For Licensed Security Guards:

90 minute CRP Awareness Training™ module

Objectives: Participants will gain knowledge and skills related to identifying, addressing, and prevefountain-pen-1053697__180nting CRP in their job.

Topics covered include: unconscious biases, report writing tips, identifying suspicious behaviours, and implementing new engagement and loss prevention/security protocols.

Content Delivery Format: case studies, in-class discussions, academic research, interactive activities, self-evaluations, and practical tools.

Note: This 90 minute module was designed as both a stand alone educational tool, and to be integrated into the Training Syllabus for Security Guards issued by the Private Security and Investigative Branch, Ministry of Community Safety and Correctional Services.

For Frontline Employees:

IMG_595790 minute CRP Awareness™ 

Objectives: Participants will gain knowledge about identifying, addressing, and preventing CRP in their work environment and in the ways they engage with diverse customers/clients.

Topics covered include: unconscious biases in customer service, identifying suspicious behaviours, and implementing new customer service and loss prevention/security protocols.

Content Delivery Format: case studies, in-class discussions, academic research, interactive activities, self-evaluations, and practical tools.


Citations:

(1) This data is based on 2006 Statistics Canada Census Population data in Geoffrey Li, “Private Security and Public Policing” (2008) 28:10 Juristat Article Statistics Canada 1 at 14.

(2) Private Security and Investigative Services Act, 2005, Ontario Regulation 363/07 Code of Conduct. Online<www.ontario.ca>

(3) Private Security and Investigative Branch, “Training Syllabus for Security Guards” Ministry of Community Safety and Correctional Services, (Toronto: Queen’s Printer for Ontario, 2015)1 at 22, 23 and 26. [Training Syllabus]

(4) Nassiah, supra note 11; Robert Price, “Loss Prevention Dos and Don’ts” (2013) 3:5 Loss Prevention Retailer’s Guide Retail Council of Canada at 2-3.